Electronic Funds Transfer Agreement

Effective as of May 21, 2024

Your Evergreen Checking Account (“Account”) number and bank routing number can be used for ACH debits, merchant transactions, and for the purpose of depositing direct deposits to your Account.

Limits on ACH Debit Transactions.

  • Cut-off Time: The cut-off time for scheduling ACH transfers is 3:45 pm Eastern Time.  Any transfer scheduled after the cut-off time will be treated as if it were scheduled on the next business day.
  • ACH Limits: 
    • Debit: The limitations on the amount of funds that can be transferred from your Account per day are as follows: $100,000 per day and $250,000 per month.
    • Credit: The limitations on the amount of funds that can be transferred into your account from the Evergreen App are as follows: $100,000 per day and $250,000 per month. 

Periodic Statements

We will notify you monthly by email that your Evergreen Checking Account statement is available in the Evergreen app.  Please review your statement for accuracy. 


Evergreen Money does not charge fees for the services listed in this Agreement.

Business Day

Evergreen defines a business day as Monday through Friday except Federal holidays. 

Electronic Fund Transfer Services

Types of Electronic Funds Transfers Available: 

  • Merchant Transactions - You may authorize another party or merchant to electronically deposit or withdraw funds, either one-time or recurring, from your Account by providing them with your bank account and routing number.
  • Direct Deposit- You may arrange for your employer or a government agency to electronically deposit funds into your Account. Generally, funds from Direct Deposits will be made available to you when we receive them. 
  • Between Accounts You Own- You may link accounts you own with your Account and transfer funds.

Right to Stop Payment on Preauthorized Transfers and How To:

If you have set up recurring payments out of your Account, please contact the merchant with whom you arranged the recurring payment. If they are unable or unwilling to stop the transfer, call us at 1-844-383-3874.  Your request to stop payment must be received at least three (3) business days before the payment is scheduled to be made. 

Notice of Varying Amounts:

If these regular payments you make may vary in amount, the person you are going to pay will tell you the transfer date and the amount of the transfer 10 days before each payment is scheduled to take place.

Your Liability for Unauthorized Transfers:

Contact us at once if you believe your Account has been stolen or compromised in any way.  Calling us is the best way to minimize your possible losses.  If your Account has been lost or stolen, or someone has transferred or may transfer money from your Account without your permission, call 1-844-383-3874.    

Also, if you become aware or your statement shows transactions you did not make, notify us immediately following the procedures stated in the section labeled “Your Rights to Dispute Errors.” If you do not notify us within sixty (60) days after you become aware of the transaction(s) and/or the statement was made available to you, you may not get back any of the value you lost after the sixty (60) days if we can prove that we could have stopped someone from taking value if you had notified us in time. If a good reason (such as a long trip or a hospital stay) keeps you from telling us, we will extend the time periods.

Our Liability for Failure to Complete Transactions:

If we do not properly complete a transaction from your Account on time or in the correct amount according to our Agreement with you, we will be liable for your losses or damages.  However, there are some exceptions.  We will not be liable, for instance:

  • If through no fault of ours, you do not have enough funds available in your Account to complete the transaction;
  • If a merchant refuses to accept your Account number;
  • If an electronic terminal where you are making a transaction does not operate properly, and you knew about the problem when you initiated the transaction;
  • If access to your Account has been blocked after you reported your Account has been compromised, lost, or stolen;
  • If there is a hold or your funds are subject to legal or administrative process or other encumbrance restricting their use;
  • If we have reason to believe the requested transaction is unauthorized;
  • If circumstances beyond our control (such as fire, flood, power failure, strike, labor dispute, critical service provider failure, computer breakdown, telephone line disruption, government or regulatory action, or a natural disaster) prevent the completion of the transaction, despite reasonable precautions that we have taken; or
  • Any other exception stated in our Agreement with you.


We may disclose information to third parties about your Account or the transactions you make:

  • Where it is necessary for completing transactions;
  • In order to verify the existence and condition of your Account or Card for a third party, such as a merchant;
  • In order to comply with government agency, court order, or other legal or administrative reporting requirements;
  • If you consent by giving us your written permission;
  • To our employees, auditors, affiliates, service providers, or attorneys as needed;
  • As noted in the Evergreen Privacy Policy and Coastal Community Bank Privacy Notice; or
  • As otherwise necessary to fulfill our obligations under this agreement.

Your Rights to Dispute Errors:

In Case of Errors or Questions About Your Electronic Transfers, we prefer you call us immediately at 1-844-383-3874 or you may also write to us at support@evergreenmoney.com or Evergreen Money Attn: Disputes, 5540 Centerview Dr. Ste. 204, Box 48153, Raleigh, North Carolina 27606 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

  • Tell us your name and account number (if any).
  • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  • Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.